Faq
Ordering & Payment
How do I place an order?
Simply browse our collection, select your desired items, add them to your cart, and proceed to checkout. Follow the steps to enter your shipping details and payment information to complete your order.
What payment methods do you accept?
We accept all major credit cards (Visa, MasterCard, American Express), PayPal, and Apple Pay for secure and convenient transactions.
Is my payment information secure?
Absolutely. We use industry-standard SSL encryption to protect all your payment information. We never store your full credit card details on our servers.
Shipping & Delivery
What are your shipping options?
We offer standard (3-5 business days) and express shipping (1-2 business days) options. Shipping costs vary depending on your location and selected method.
Do you ship internationally?
Yes, we ship worldwide. International delivery times vary by destination, typically ranging from 7-14 business days.
How can I track my order?
Once your order ships, you'll receive a confirmation email with tracking information. You can also check your order status by logging into your account.
Returns & Exchanges
What is your return policy?
We accept returns within 30 days of delivery for unworn items in original condition with all tags attached. Please contact our customer service to initiate a return.
How do exchanges work?
For size exchanges or different product requests, please return the original item following our return process and place a new order for the desired item.
Who pays for return shipping?
Customers are responsible for return shipping costs unless the return is due to our error or a defective product.
Product Care
How should I care for my jewelry?
To maintain your jewelry's beauty: store pieces separately to prevent scratching, avoid contact with water and chemicals, clean with a soft cloth, and remove jewelry before swimming or showering.
Are your products hypoallergenic?
Most of our jewelry is made from hypoallergenic materials, but we recommend checking individual product descriptions for specific material information.
Other Questions
Do you offer gift wrapping?
Yes, we offer elegant gift wrapping options at checkout. You can also include a personalized message with your gift.
Can I modify or cancel my order?
Orders can be modified or canceled within 1 hour of placement. After this window, please contact customer service immediately as we process orders quickly.
Do you offer wholesale or bulk purchasing?
Yes, we offer special pricing for bulk orders. Please contact our wholesale department through the contact form for more information.