Refund policy

Refund Eligibility

We accept returns and offer refunds for items purchased from KisMetallo within 14 days of delivery. To be eligible for a refund, your item must be:

• Unworn, unused, and in its original condition
• In the original packaging with all tags attached
• Accompanied by the original receipt or proof of purchase

Custom-made or personalized jewelry cannot be returned unless defective.

Non-Refundable Items

The following items are not eligible for refunds:

• Earrings for hygiene reasons (unless defective)
• Items marked as "Final Sale" or "Clearance"
• Gift cards
• Any item not in its original condition

Refund Process

1. Contact our customer service team to initiate your return
2. Package the item securely and include all original documents
3. Ship the item back to us using a trackable shipping service
4. Once received and inspected, we will process your refund

Refunds will be issued to the original payment method within 7-10 business days after we receive your return.

Shipping Costs

Customers are responsible for return shipping costs unless the return is due to our error (wrong item shipped or defective product). We recommend using a trackable shipping service as we cannot be responsible for items lost in transit.

Damaged or Defective Items

If you receive a damaged or defective item, please contact us immediately with photos of the product and packaging. We will arrange for a replacement or full refund, including return shipping costs.

International Returns

For international orders, please note:

• Return shipping costs are the customer's responsibility
• Customs fees are non-refundable
• Please mark the package as "Returned Goods" to avoid additional customs charges

Contact Information

For any questions about our refund policy, please reach out through our customer service portal. Include your order number and details about the product you would like to return.