Tracking order

Order Tracking Process

At KisMetallo, we understand how important it is for you to know the status of your jewelry order. Here's how you can track your package:

  1. Order Confirmation: After placing your order, you'll receive an email confirmation with your order details.
  2. Shipping Notification: Once your items are shipped, we'll send you a shipping confirmation email containing your tracking number.
  3. Tracking Your Package: Use the provided tracking number to monitor your shipment's progress.

How to Track Your Package

You can track your order through our website or using third-party tracking services. We recommend the following reliable tracking platform:

17Track - Global Package Tracking

17Track is a comprehensive tracking platform that supports most international carriers. To use it:

  1. Visit 17Track website
  2. Enter your tracking number in the search field
  3. Click "Track" to view your package's current status and location

Tracking Information Availability

Please note that tracking information may take 24-48 hours to appear in the system after shipment. If you don't see updates immediately, please check back later.

Need Help?

If you're having trouble tracking your order or if your package appears to be delayed, please contact our customer service team for assistance. Be sure to have your order number ready.

Tracking Tips:

  • Double-check your tracking number for accuracy
  • Check your spam folder if you haven't received shipping notifications
  • Allow extra time for international shipments to clear customs