Shipping policy
Shipping Information
At KisMetallo, we are committed to delivering your jewelry purchases safely and efficiently. Please review our shipping policy below for detailed information about our delivery process.
Shipping Destinations
We currently ship to most countries worldwide. During checkout, please verify if we deliver to your location by entering your shipping address.
Processing Time
All orders are processed within 1-3 business days (excluding weekends and holidays) after payment confirmation. Custom or personalized items may require additional processing time.
Shipping Methods & Delivery Times
- Standard Shipping: 5-10 business days
- Express Shipping: 3-5 business days
- International Shipping: 7-15 business days (varies by destination)
Shipping Costs
Shipping fees are calculated based on your location and the selected shipping method. The exact cost will be displayed during checkout before payment.
Free shipping may be available for orders meeting certain criteria, as specified in our promotions.
Order Tracking
Once your order has shipped, you will receive a confirmation email with tracking information. You can track your package using the provided tracking number.
Customs & Import Duties
For international orders, please note that customs fees, taxes, or import duties may apply. These charges are the responsibility of the recipient and are not included in our shipping costs.
Shipping Restrictions
Some countries may have restrictions on jewelry imports. We recommend checking your local customs regulations before placing an order.
Damaged or Lost Packages
If your package arrives damaged or is lost in transit, please contact us immediately with your order details. We will work with the shipping carrier to resolve the issue.
Returns & Exchanges
Please refer to our Returns Policy for information about returning or exchanging items.
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