Privacy policy

Information We Collect

At KisMetallo, we collect personal information to provide and improve our services. This includes:

  • Personal Identification: Name, email address, phone number, shipping/billing address
  • Payment Information: Credit card details (processed securely through PCI-compliant payment gateways)
  • Technical Data: IP address, browser type, device information, cookies and usage data
  • Behavioral Data: Purchase history, browsing patterns, product preferences

How We Use Your Information

Your data helps us:

  • Process and fulfill your jewelry orders
  • Provide customer support and respond to inquiries
  • Improve our product offerings and website experience
  • Send marketing communications (with your consent)
  • Prevent fraud and enhance security
  • Comply with legal obligations

Data Sharing and Disclosure

We may share information with:

  • Service Providers: Shipping carriers, payment processors, IT support
  • Legal Authorities: When required by law or to protect our rights
  • Business Transfers: In case of merger, acquisition or asset sale

We never sell your personal data to third parties for marketing purposes.

International Data Transfers

As an international jewelry retailer, your data may be transferred to and processed in countries outside your residence. We implement appropriate safeguards (including Standard Contractual Clauses) to ensure your data remains protected according to GDPR requirements.

Data Retention

We retain personal data only as long as necessary for:

  • Order fulfillment and warranty periods (typically 5 years)
  • Legal compliance (tax records for 7 years)
  • Legitimate business needs

Your Rights

Under GDPR, CCPA and other privacy laws, you may:

  • Access, correct or delete your personal data
  • Restrict or object to processing
  • Request data portability
  • Withdraw consent (for marketing communications)
  • Opt-out of sale (under CCPA)

To exercise these rights, please contact us through our website. We respond to all requests within 30 days.

Security Measures

We implement robust security including:

  • SSL encryption for all data transmissions
  • Regular security audits
  • Limited employee access to personal data
  • Secure payment processing (we never store full credit card numbers)

Cookies and Tracking

Our website uses cookies to:

  • Remember your preferences
  • Analyze site traffic
  • Personalize your shopping experience

You can manage cookie preferences through your browser settings. Essential cookies cannot be disabled as they are necessary for website functionality.

Children's Privacy

We do not knowingly collect data from children under 16. If we become aware of such collection, we will take steps to delete the information promptly.

Policy Updates

We may update this policy periodically. Significant changes will be notified through our website or email. The "Last Updated" date at the top indicates the current version.

Contact Information

For privacy-related inquiries or to exercise your rights, please use the contact form on our website. Our Data Protection Officer will respond to your request.